How long does implementation take?
Timing depends on the scope of your operation, available data and selected add-ons. The process is agreed first, then prepared, tested and launched.
Do bookings need to stop during the transition?
The aim is to prepare the new environment separately and plan the switch without unnecessary disruption.
Can clients and other data be transferred?
The available import depends on the format and quality of data from the current solution. The scope is reviewed in advance.
Who handles technical deployment?
We can take care of deployment, the database, baseline security and initial configuration.
Can we start without add-ons?
Yes. Choose a core plan and activate add-ons gradually.
Can add-ons be added later?
Yes. ZenSync is modular, so you do not need to overload the operation with unused features.
How does annual billing work?
Annual pricing is shown with a 15% discount. The licence and add-ons may use different billing periods.
What is included in a lifetime licence?
It is a one-off fee for the selected plan. The first year of system updates is included; add-ons remain monthly or annual.
What happens if we open another location?
You can move to a higher plan and add the modules required for a larger operation.
How do roles and permissions work?
User groups can have dedicated access and permissions based on their role and responsibilities.
How does QR entry work?
QR tickets can be checked with a mobile phone and the verified entry can update attendance.
How are updates handled?
Updates depend on the licence type and deployment terms. A lifetime licence includes the first year of updates.
Where is data stored?
The hosting and deployment model is agreed during implementation, including the server, database and security.
How is GDPR handled?
ZenSync provides operational data tools. The business remains responsible for its legal processes and privacy information.
Are prices final?
Displayed prices are final and ZenSync is currently not VAT registered.
What if we are unsure about the plan?
Use the recommendation wizard or send a configuration. The selection can be reviewed before launch.
Can we see ZenSync first?
Yes. A demo is available, with more product demonstrations and video to be added.
How does support work?
You communicate directly with the ZenSync team by email, phone or the contact form.
Can we use our own domain?
Yes. Domain connection is handled as part of deployment.
What happens to a submitted configuration?
You and the ZenSync team receive the same summary by email. It is a non-binding initial enquiry.